Guarantee

All products on our site have at least a full 1 year guarantee against manufacturing defects. Other items may carry a longer guarantee, which will be clearly stated in the product description. This guarantee does not cover consumable items such as needles, bobbins, light bulbs etc. 

Errors and Ommisions

Jacks DIY Stores Ltd reserve the right to discontinue or change products and/or prices on the website without prior notice. Errors in advertised prices are not binding and may be adjusted at any time. We make every effort to deliver the correct goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen factors. Jacks DIY Stores Ltd shall be under no liability for any delay or failure to deliver the correct products within estimated timescales.

 Jacks DIY Stores Ltd is a UK-based shopping site established in 1969 that is dedicated to the needs of the home diy enthusiast. We have selected a wide range of products that we hope will satisfy even the most demanding enthusiast. Currently, our product range includes over 12,000 lines and is constantly growing and adapting to our customer's needs. If you cannot find what you are looking for, please let us know. 

We pride ourselves on our customer service and don't hide behind the web like some e-tailers. We have a real contact address, phone number and email address. We endeavor to answer any queries as swiftly as possible. Our no-nonsense policy extends to our shopping system. Others like to hide costs such as delivery and VAT until you are entering your credit card details - we make the total cost clear from the first item you add to your basket.

 The latest encryption technology is employed to ensure the security of your details.

 We hope that you have a happy shopping experience, and look forward to receiving your order.